The following list is a sampling of interview questions you might be asked by a prospective employer.
Customer Service
| * Tell me about a time you could not meet a customer's needs in a timely manner. What did you do? |
| * Describe a time when you asked for customer feedback and used it to improve service? |
| * Give me an example of a time when you were not able to meet a commitment to a customer (internal or external). What did you do? |
Motivation
| * Describe the process you use to set and achieve goals. |
| * Where do you see yourself in five or 10 years? |
| * What is the greatest risk you've taken in the last three years and what motivated you to take it? |
| * What would you do if you encountered an unmotivated co-worker on your project team? |
Problem Solving
| * Tell me about a time when you were able to identify a problem and resolve it before it became a major issue. |
| * Tell me about a time when you had a problem to solve with a group. What role did you play and what was the outcome? |
Planning/organizing
| * How do you schedule your time to accomplish tasks? |
| * What would you do if you did not have the resources you needed to complete a task or project? |
| * What is your experience in setting goals and objectives? Tell me about a time when you did this successfully. |
| * Describe a time when you had several critical tasks to complete and were running out of time. What did you do? |
Leadership
| * Tell me about a time when someone gave you constructive feedback. How did you respond? What did you do with the information? |
| * In the past, how have you inspired or energized an unmotivated individual or group? How did you do it and what was the result? |
Managing people
| * Tell me about a time when you were overwhelmed with your own tasks but still had to make yourself available to staff. How did you do it? |
| * Give me an example of a time when a subordinate made a serious mistake. What did you do? |
Technical skills
| * What have you done in the last year to upgrade or improve your skills? |
| * Give me an example of a technical problem you had to resolve. What was the problem, what action did you take, and what was the result? |
| * What were the two most valuable skills you learned in the last year and how did you apply them? |
Attendance/Punctuality
| * What do you do to ensure that you are on time for meetings and appointments? |
| * Tell me about a time when you were late for an important meeting. What did you do? |
| * Tell me about a time when you had to be absent from work. How did you arrange for the necessary coverage of your job? |
Dependability
| * Give me an example of a time when you had to go above and beyond to meet your project goal. |
| * Describe a situation in which you knew you would not be able to meet a deadline. What did you do? |
What to Ask A Prospective Employer
| Asking your prospective employer questions about the positions indicates your interest in the company and shows interest. Here are a few questions you might try asking: |
| * Why is the position open? |
| * What are the challenges facing the person in this position? |
| * When can I expect to hear from you again? / When do you plan to make a decision? |
| * What steps does the company usually take in hiring someone? |
| * Do you have materials I can read about the department, position, and/or company? |